June - Service Advisor MasterClass

The Automotive Customer Service Advisor MasterClass, facilitated by Proactive Dealer Solutions, is a 3-day workshop designed to improve communication skills for Service Advisors. The program is designed to provide attendees with the skills and tactics they need to create a differentiated customer experience that results in increased customer retention and CSI. Each day is packed with intensive, highly-interactive sessions designed to bring the “how-to” and real-world experiences into the training room, emphasizing on the skills, techniques, and confidence to WIN in Service Business Development.

Please use the link provided to download theService MasterClass Packet for more information.

Agenda

Day 1 - 3

• Establishing a Customer Experience Foundation
• Modern Rules of Customer Engagement
• Understanding the Current State of Service
• Understanding Service Retention Strategies
• Upsell Service Skill Sharpening: Overcoming Objections
• How to Avoid Common Fail Points in Serving Your Customers
• Online Service Scheduling Best Practices
• KPIs & Time Management Skills for Top Performers
• Creating a Receptive Customer: Common Service Objections

• CROWD FAVORITE: Introduction to the DISC Profile Assessment
• The 4 Service Customer Profiles: Understanding Yourself and Your Customer
• DISC Principles in Service Objection Handling: Practical Application Breakouts

• Service Skills Sharpening: Mirroring Your Customer & Building Rapport
• Service Skill Sharpening: Service Conflict Recovery and Resolutions
• Service Skill Sharpening: Recreating the Service Drive Experience - “Out with the OLD”
• Staff Send-off: What will you change tomorrow?

See Additional Dates

If you have additional questions please reach out to our Sales Department at [email protected] or by phone at 866-934-9847.

Note: Registrations are non-refundable.